Refund policy

Return and Exchange Policy

At Mimico, we want you to shop with complete confidence. We proudly offer a "No Questions Asked" return and exchange policy. Whether the sizing isn’t quite right or you’ve simply changed your mind about a purchase, we are here to help facilitate your return.

To ensure we can continue offering high-quality garments for newborns to five-year-olds at the best possible value, our return process relies on a few straightforward steps.

How to Return or Exchange an Item

If you decide to return or exchange your pajama sets, wrapping sheets, or any other items, please follow these steps:

  1. Package the Item: Ensure the items are securely packed in their original condition, unwashed, unworn, and with all original tags attached. For hygiene reasons, garments that show signs of wear or washing cannot be accepted.

  2. Arrange Courier Service: You will need to take the package to your preferred local courier service.

  3. Ship to Our Office: Send the parcel directly to our main office in Lahore.

Please note: All return shipping costs, courier fees, and shipping arrangements are the sole responsibility of the customer. We do not provide return shipping labels or offer pick-up services for standard returns or exchanges.

Refunds and Processing

Once we receive your parcel at our Lahore office, our team will inspect the items to ensure they meet the return criteria. After the inspection is complete, your refund or exchange will be processed. Please allow a few business days for the transaction to reflect in your account.

Received a Defective or Incorrect Item?

We meticulously check our inventory, but if there is a genuine problem—such as receiving a defective garment or the wrong item entirely—please reach out to our customer support team immediately. We will work with you to resolve the issue swiftly and make sure your little one gets exactly what was ordered.

Thank you for choosing www.mimico.pk!